Client Experience Coordinator

Are you passionate about delivering exceptional client experiences and making every interaction count?
RINK Training Centre Winnipeg is looking for a highly organized, people-focused Client Experience Coordinator to take ownership of the client journey—from first contact through ongoing engagement—and ensure every touchpoint reflects excellence. In this role, you’ll be the driving force behind a seamless, high-quality client experience. You’ll coordinate operations, support front-line teams, and continuously improve how we serve our clients—helping build strong relationships, loyalty, and long-term success.

What You’ll Do:

Client Experience Leadership

• Act as a primary point of contact for client inquiries, concerns, and escalations
• Ensure a consistent, welcoming, and high-quality experience across all client touchpoints
• Coordinate onboarding to set clients up for success from day one
• Monitor feedback and identify opportunities to improve service delivery

Operations & Coordination

• Oversee scheduling, service flow, check-ins, and client communications
• Ensure billing, payments, credits, and refunds are handled accurately and professionally
• Maintain accurate client records, scheduling systems, and CRM data
• Coordinate across teams to ensure smooth, efficient service delivery

Continuous Improvement

• Identify and implement improvements to client-facing processes
• Track and report on client experience metrics (including satisfaction/NPS)
• Support retention, engagement, and loyalty initiatives

Team Support

• Coach and support front-line staff in delivering exceptional service
• Help foster a culture of service excellence, accountability, and continuous improvement
• Assist with staff scheduling and payroll reporting

What You Bring:

• 5+ years of client service experience
• A passion for creating outstanding client experiences
• Strong organizational skills with exceptional attention to detail
• Proven ability to manage multiple tasks, prioritize, and solve problems effectively
• Excellent communication and leadership skills
• Proficiency in MS Office and comfort with client management systems

• Experience in recreation, sport, or community programming environments
• Post-secondary education in Recreation Management, Community Development, or related field